We know these are important purchases and your satisfaction is critical.
Buyers have 48 hours after delivery to inspect their item(s) and contact us if they wish to return an item. There are no restocking fees, but we deduct outbound and return shipping charges from the buyer’s original purchase price (+ taxes). Buyers may not be reimbursed for returns that are not received in original condition.
To protect yourself from disappointment or something unexpected, we strongly encourage you to closely inspect item photos, descriptions, and details before purchasing anything and then again upon delivery or pickup. If you’re unsure about an item’s condition, dimensions, quantity, or description, please ask questions before making a purchase.
HOW DO I RETURN A SHIPPED ORDER?
Buyers have 48 hours after delivery to inspect their item and email us to initiate a return of an item. The buyer pays for outbound and return shipping unless Vintage Art Company finds that the item was damaged beyond repair in transportation.
In your email to us, please include:
1. The reason for the return.
2. Your VintageArt Company order #.
3. Your phone number.
4. If the item arrived damaged, photos of the damaged item and packaging.
Once we review your return request, we will send you an email with further instructions.
Each returned item must be received in original condition. We reserve the right to deduct for any damage that may have occurred not related to transportation.
HOW DO I CANCEL AN ORDER?
We do allow you to cancel your order in advance of pickup. Following pickup all local pickup orders are considered final. If you are having your purchase shipped to you, following pickup, you will be responsible for the cost of shipping out and back. As a courtesy to our sellers we ask that you notify us within 24 hours of purchase if you would like to cancel an order.
To request a cancellation please contact us with your VintageArt Company order # and we will do our best to accommodate you.